Failure_report

Friday, July 30, 2010

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Global SATCOM Technology > failure_report.asp

This page is for Non-ITAR Related RMA use only.

Please complete the failure report form to obtain a Return Merchandise Authorization (RMA) Number before shipping your product back to GST.

Note: The required fields are indicated by an asterisk (*).

Please only use alphanumeric characters. Do not type any reserved characters in the form fields.

Please be advised that any repairs not covered under warranty will be charged a $1,250 minimum inspection fee*. All merchandise will be shipped back via FedEx Express Saver unless otherwise requested (additional charges may apply).

Contact Information:
Name:	^*
Company:	^*
Street Address:	^*

City	^*
State/Province	(Required in the U.S./Canada)
Zip/Postal Code:	^*
Country:
Telephone Number:	^*
Contact E-Mail Address:	^*

Return Shipping Information: (Check to copy Contact Information: )

Name:
Company:	^*
Street Address:	^*

City	^*
State/Province	(Required in the U.S./Canada)
Zip/Postal Code:	^*
Country:

Equipment Information:
Part Description:	^*
GST Part Number:	^*
GST Serial Number:	^*
Manufacturer Serial Number:
User Serial Number:

Failure Information:
When did the failure occur?
What type of failure was it?
Was the failure accompanied by any alarms?
Description of any alarms:
Where was the equipment located?
What was the operating temperature?
What was the humidity?
What was the power source?
What was the voltage of the power source?
If other, what was it?
What frequency band was being used?
Modulator Transmit Frequency
Transceiver Up Converter Frequency
Transceiver Down Converter Frequency
Demodulator Receive Frequency
Additional Comments:

Type the characters you see in the picture below.
	^* Letters are not case-sensitive